Delivery Policy

Delivery Policy

The Finer Cookie ships from its kitchen facility in Montreal, Quebec Canada to anywhere within Canada and the United States (some exceptions apply). 

To ensure freshness, we ship our products Mondays, Tuesdays and Wednesdays for any order received before Wednesday 10am (EST). Orders placed on holidays or outside these days and cut off times will be shipped the next available shipping date.

We use Fed Ex, DHL, UPS, Canada Post and the US Postal Service to carry your cookies directly to your home or office. Whenever possible, your cookies will be shipped 2-day delivery. Overnight service is available upon request. Saturday delivery can be arranged as well. Local deliveries within the greater Montreal region will be shipped by same day messenger service. Please note that shipments are subject to weather and delivery conditions.

All orders are shipped without signature required. A phone number is required for all deliveries. If the driver sees fit to leave the box in a reasonably safe place, he/she will do so, otherwise the driver will return the package to the depot. You should receive a message as to where the package was left. We are not responsible for second attempt delivery charges that might apply. We will not guarantee or refund any packages that were damaged or delayed in delivery due to the recipient not being home, left with a third party, or because of other conditions beyond our control. These factors may include, but are not limited to, weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please check the accuracy of the delivery address before checkout.

Third Party Delivery

If the gift or package is left with a third party (neighbor, Doorman or Concierge), you accept all liability and risk for your order. These risks may include (but are not limited to) damage due to poor weather conditions, theft or consumption.

No refund or credit is available for such occurrences. If you live in a building with a Doorman or Concierge, and he or she refuses the package, redelivery charges might apply. We are not responsible for second delivery charges.

Delivery to a PO Box is not available.

Tracking

If the cookies are a gift, they will be sent with a personal greeting message that you can specify on the order form. We provide a tracking number so you can track the status of your package and/or contact the carrier directly for any problems with delivery.

All our cookies are baked fresh to order. Your satisfaction is a priority. As soon as the cookies are out of the oven and sufficiently cool, they’re carefully packaged in clear, food safe bags. This non-permeable material keeps each cookie as fresh as possible during shipping. We apologize for the occasional broken cookie. 

Cancellation or Changes

To change or cancel an order, please call 514-973-3060. All orders much be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period, as all products are baked to order.

Product Availability

On occasion, products listed on our website may be out of stock or on back order due to supplier or other issues outside our control. If you order one of these products, we’ll notify you in advance of the ship date. At that time you will have the choice of canceling your order or choosing another gift item.