Delivery Policy

Delivery Policy

The Finer Cookie ships from its kitchen facility in Montreal, Quebec Canada to anywhere within Canada and the United States (continental 48 only) (other exceptions apply). 

All our cookies are baked fresh to order. Your satisfaction is a priority. As soon as the cookies are out of the oven and sufficiently cool, they’re carefully packaged in clear, food safe bags. This non-permeable material keeps each cookie as fresh as possible during shipping. We apologize for the occasional broken cookie. 

If the cookies are a gift, they will be sent with a personal message that you've specified on your order form. 

To ensure freshness, we ship our products Mondays, Tuesdays and Wednesdays for any order received before Wednesday 10am (EST). Orders placed on holidays or outside these days and cut off times will be shipped the next available shipping date.

We use Fed Ex, DHL, Purolator, and the US Postal Service to carry your cookies directly to your home or office. Whenever possible, your cookies will be shipped 1-2 day delivery. Overnight service is available upon request. Saturday delivery is rarely available. When local deliveries within the greater Montreal region are urgent, they can be shipped by same day messenger service, otherwise they will be shipped with Purolator for next day delivery. Please note that all shipments are subject to weather and delivery conditions.

All orders are shipped with signature required. A phone number is needed for all deliveries.  The drivers will sometimes call for a gate code or an appartment door code. Leaving the package without signature is up to the driver's discretion. If the driver sees fit to leave the box in a reasonably safe place, he/she will do so, otherwise the package will be returned to the depot. The carrier should leave a ticket with depot location and hours as well as contact information. We are not responsible for second attempt delivery charges that might apply. We will not guarantee or refund any packages that were damaged or delayed in delivery due to the recipient not being home, left with a third party, or because of other conditions beyond our control. These factors may include, but are not limited to, weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please check the accuracy of the delivery address before checkout.

Third Party Delivery

If the gift or package is left with a third party (neighbor, Doorman or Concierge), you accept all liability and risk for your order. These risks may include (but are not limited to) damage due to poor weather conditions, theft or consumption.

No refund or credit is available for such occurrences. If you live in a building with a Doorman or Concierge, and he or she refuses the package, redelivery charges might apply. We are not responsible for second delivery charges.

Delivery to a PO Box is not available with DHL, FedEx or Purolator. PO Box addresses are only possible with Canada Post or US Postal Service.

Tracking

We provide a tracking number so you can track the status of your package and/or contact the carrier directly for any problems with delivery.

Cancellation or Changes

To change or cancel an order, please call 514-973-3060. All orders much be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period, as all products are baked to order.

Product Availability

On occasion, not every color of our signature boxes are available. In a situation where this occurs, we will most often replace your choice with a white gift box. Sometimes the cookies listed on our website may be out of stock or on back order due to supplier or other issues outside our control. If you order one of these products, we’ll notify you in advance of the ship date. At that time you will have the choice of canceling your order or choosing another gift item.

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