Your satisfaction is our ultimate concern. As soon as your cookies are out of the oven and sufficiently cool, they’re carefully packaged in clear, food-safe bags for maximum freshness and safe delivery. To ensure freshness, we ship our cookies on Monday, Tuesday and Wednesday for orders received before Wednesday 10am (EST). Orders placed on other days or on holidays will be shipped the next available shipping date. Please call us if your shipment isn’t to your satisfaction.